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Terms & Conditions

Telehealth involves the use of electronic communications to enable providers at different locations to share individual client information for the purpose of improving client care. Providers may include primary care practitioners, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following:

  • Client health records

  • Live two-way audio and video

  • Output data from health devices and sound and video files


Electronic systems used will incorporate network and software security protocols to protect the confidentiality of client identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.

Expected Benefits:

  • Improved access to care by enabling a client to remain in his/her provider's office (or at a remote site) while the providers obtains test results and consults from practitioners at distant/other sites.

  • More efficient client evaluation and management.

  • Obtaining expertise of a distant specialist.


Possible Risks:

There are potential risks associated with the use of telehealth. These risks include, but may not be limited to:

  • In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate decision making by the providers and consultant(s);

  • Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment;

  • In very rare instances, security protocols could fail, causing a breach of privacy of personal health information;

  • In rare cases, a lack of access to complete health records may result in interactions or allergic reactions or other judgment errors;



By signing up with any plan on, I understand the following:

  1. I understand that the laws that protect privacy and the confidentiality of health information also apply to telehealth, and that no information obtained in the use of telehealth which identifies me will be disclosed to researchers or other entities without my consent.

  2. I understand that I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time, without affecting my right to future care or treatment.

  3. I understand that I have the right to inspect all information obtained and recorded in the course of a telehealth interaction, and may receive copies of this information for a reasonable fee.

  4. I understand that a variety of alternative methods of health care may be available to me, and that I may choose one or more of these at any time. My provider has explained the alternatives to my satisfaction.

  5. I understand that telehealth may involve electronic communication of my personal health information to other practitioners who may be located in other areas, including out of state.

  6. I understand that it is my duty to inform my provider of electronic interactions regarding my care that I may have with other healthcare providers.

  7. I understand that I may expect the anticipated benefits from the use of telehealth in my care, but that no results can be guaranteed or assured.

HIPAA Policy

The Health Insurance Portability and Accountability Act (HIPAA) provides safeguards to protect your privacy. Implementation of HIPAA requirements officially began on April 14, 2003. Many of the policies have been our practice for years. This form is a “friendly” version. A more complete text is posted in the office.

What this is all about: Specifically, there are rules and restrictions on who may see or be notified of your Protected Health Information (PHI). These restrictions do not include the normal interchange of information necessary to provide you with office services. HIPAA provides certain rights and protections to you as the patient. We balance these needs with our goal of providing you with quality professional service and care. Additional information is available from the U.S. Department of Health and Human Services.

We have adopted the following policies:

  1. Patient information will be kept confidential except as is necessary to provide services or to ensure that all administrative matters related to your care are handled appropriately. This specifically includes the sharing of information with other healthcare providers, laboratories, health insurance payers as is necessary and appropriate for your care. Patient files may be stored in open file racks and will not contain any coding which identifies a patient’s condition or information which is not already a matter of public record. The normal course of providing care means that such records may be left, at least temporarily, in administrative areas such as the front office, examination room, etc. Those records will not be available to persons other than office staff. You agree to the normal procedures utilized within the office for the handling of charts, patient records, PHI and other documents or information.

  2. It is the policy of this office to remind patients of their appointments. We may do this by telephone, e-mail, U.S mail, or by any means convenient for the practice and/or as requested by you. We may send you other communications informing you of changes to office policy and new technology that you might find valuable or informative.

  3. The company utilizes a number of vendors in the conduct of business. These vendors may have access to PHI but must agree to abide by the confidentiality rules of HIPAA.

  4. You understand and agree to inspections of the office and review of documents which may include PHI by government agencies or insurance payers in normal performance of their duties.

  5. You agree to bring any concerns or complaints regarding privacy to the attention of the office manger or the doctor.

  6. Your confidential information will not be used for the purposes of marketing or advertising of products, goods or services.

  7. We agree to provide patients with access to their records in accordance with state and federal laws.

  8. We may change, add, delete or modify any of these provisions to better serve the needs of the both the practice and the patient.

  9. You have the right to request restrictions in the use of your protected health information and to request change in certain policies used within the office concerning your PHI. However, we are not obligated to alter internal policies to conform to your request.

Refun Policy

Refund Policy

We are committed to providing our customers with the highest level of satisfaction. If, for any reason, you are not content with the services you have received, we offer a 30-day refund policy to ensure your peace of mind.

Refund Eligibility: To be eligible for a refund, customers must request it within 30 days from the date of service completion.

Refund Process:

  1. Customers must contact our customer support team at to initiate the refund process.

  2. A representative will guide you through the required steps and documentation, including the reason for the refund request.

  3. Once your request is received and approved, we will process your refund within 24-72 hours.


Refund Amount:

You will receive a full refund of the service fee, excluding the cost of any materials or medicine used during the service. This deduction ensures that only the service component is considered for the refund.

Refund Method:

Refunds will be processed using the same payment method used for the initial transaction. Please allow [number of days] business days for the refund to reflect in your account.


This refund policy does not cover situations where the dissatisfaction is a result of misinformation provided by the customer, refusal to follow recommended procedures, or any other circumstances beyond our control.


Contact Information:

For any refund-related inquiries or to initiate a refund request, please contact our customer support team at

3150 SW 38 AVE, SUITE 1320E

Miami, FL 33146

United States


We appreciate your trust in Rejuvelife Health and strive to provide exceptional services. Your satisfaction is our priority.


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